Home Ordering Information Custom Packaging About Us Contact Us

Order Information


No Minimum Order

There is no minimum dollar amount for orders. Some items may have minimum quantity requirements. Minimums may also apply for specially priced items and custom products


Tax Exempt Status

Shipments outside the State of Pennsylvania are shipped tax free.

Shipments within Pennsylvania may be tax exempt but require a PA Tax Number ID and a signed form (downloadable below) which permits the exemption. Lacking a signed form from PA residents, we will charge the appropriate sales tax as required by law.

Please Fax your form with the ID# inserted and signed to 412-321-7253.


Hours of Operation

Customer service assistance is available during our normal business hours ( 8:30 AM thru 5:00 PM Eastern time Monday thru Friday )

Orders placed before 2 pm EST, (Monday through Friday) usually will usually ship the same day, provided the products ordered are in stock. If you have a specific time limitation or drop dead date to receive the order please call us before or after ordering so we can give your order special attention and note your need by date. All items shown on our BABCOR.com Website are in-stock items and most items are available for immediate shipping either that day or the next day. If we are out of an item on your order we will call to offer an alternative or get your permission to ship the order when the stock is replenished.


Phone/Fax Numbers

For all telephone numbers please click on Contact Us


Accepted Methods of Payment

BABCOR.com accepts the following forms of payment:

  • Visa

  • MasterCard

  • Discover Card

  • American Express


Payment Terms & Credit Accounts

BABCOR Packaging does accept most major credit cards, business checks sent in advance or bank transfers for payment settlement. To help control our costs of doing business and thereby offer lower pricing BABCOR.com does not offer Credit Accounts, extended payment Terms such as net 30 or billing orders over time. Custom Orders will require either a prepayment or a 50% upfront payment prior to producing custom product. The balance of the amount due for the order must be paid prior to shipping the product.


Corporate Headquarters

BABCOR is headquarted in Pittsburgh, PA

BABCOR.com
855 South Canal Street
Pittsburgh PA 15212

888-321-2248


Privacy Notice

See our privacy policy for more information


Shipping policies

Shipping Costs
BABCOR.com ships all orders via UPS. Factors determining how your order will ship include:

  • Size

  • Special Shipping Instructions

  • Weight

  • Residential vs. Business Address

  • Shipping Location

To view an estimate and shipping options to your area, select "shipping rates" in the Your Shopping Cart feature just below the product category tree on the left side . Keep in mind, estimates are subject to change and are derived from your zip code and items currently in your shopping cart.

Delivery Terms & Conditions
UPS will return to shipper Ground packages requiring no Delivery Confirmation Signature Services following the third delivery attempt to consignees in the U.S. and Puerto Rico. This means UPS will no longer send post cards and hold these packages in the center for five business days. Signature Required, Adult Signature Required, 3 Day Select, Air and International packages will continue to follow the current package center hold procedures.

Correction of Addresses
If UPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address (examples include, but are not limited to, P.O. Boxes, missing suite, apartment, or unit numbers, old addresses, and missing/incorrect ZIP Codes), UPS will make reasonable efforts to be determined in its sole discretion, to secure the correct or complete address. An address validated by UPS may be incorrect or incomplete for purposes of completing delivery, and may be corrected by UPS. If the correct or complete address is secured, UPS, at its sole discretion, will attempt delivery, and the shipper will be provided with the correct or complete address in order to update its internal records. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for an address correction. If  UPS has to verify or make a change to the address in order to correctly deliver on an order a $10 additional charge per package will be added to your charge card to cover the added UPS costs charged to us. 

Definition of Delivery
Delivery for all purposes shall be deemed to include, but not be limited to: delivery to the consignee or the consignee’s actual or apparent agent or representative, delivery to the address or location specified in the UPS shipping system, delivery to any person present at the address or location specified in the UPS shipping system, delivery to a reasonable alternate address or location, delivery in accordance with trade custom or usage, delivery pursuant to UPS’s driver release procedures, delivery pursuant to UPS’s shipper release procedures, or delivery otherwise permitted under the UPS Tariff/Terms and Conditions of Service. UPS does not limit delivery of a package to the person specified as the consignee on the source document or in the UPS shipping system. Unless the reciepient requests Delivery Confirmation service requiring a signature, UPS reserves the right, in its sole discretion, to make a delivery without obtaining a signature.

When choosing an address to have your order shipped to may be important to have it going to an address that has someone available to receive and secure the order. If you do not have an address that can be safe to have UPS just leave a package at the address without a signature, please phone in your order.  By phoning in the order we can designate to UPS that a “Signature is Required” for an additional UPS Fee of $5.00 per package.  This will protect you in that it will not be left unsigned and possibly stolen.  BABCOR & UPS are not responsible for orders that are missing, stolen or damaged after delivery by the driver.  The UPS driver has the discretion to leave a package unsigned, but they will not assume any liability unless you specify “Signature Required for Delivery”.


When will my order ship?

We ship all orders via UPS, and shipping time depends on the method you've selected and your location relative to our shipping points. In addition to UPS Ground, we offer a variety of faster air options.

UPS Ground Orders: If your order is placed by 2:00pm EST (Monday - Friday), your order will ship the same day for in-stock products. Some products may be shipped directly from the manufacturer. In these cases your order will ship within 48 hours. Most of our orders ship from our main Midwest warehouse in Pennsylvania, but some orders may ship from our distribution facilities around the USA, such as Minnesota, Oregon, California, Oklahoma, Atlanta, New York, Ohio, Kentucky, Wisconsin or Alabama.

UPS Next Day / 2nd Day / 3-Day Select Orders: If your order is placed by 1:00pm EST (Monday - Friday), your order will ship the same day for in-stock products.

NOTE: For time sensitive orders please call us toll-free at 800-321-2247 for exact shipping lead times and delivery options.

Most orders (over 95%) will ship complete the same day  the order is placed provided we have it before 2PM EST. When we are out of stock on something we usually can drop ship that item which may increase the lead time by a couple days. If we anticipate a longer delay than a couple days we will contact you to see if an alternate item will work or if you will allow us more time to fulfill your order. We try our hardest to maintain our inventory of all things at all times but erratic or unexpected order flow or factory delays sometimes come into play. We promise to always do whatever we can to get your needs met in the time frame you require.

UPS Shipping Guidelines within the United States:

  • UPS Ground (1-4 days with most orders)
  • UPS 3 Day Select (Guaranteed 3 Business Days)
  • UPS 2nd Day Air (Guaranteed 2 Business Days)
  • UPS Next Day Air (Guaranteed Next Business Day)

To view your shipping costs, select "shipping rates" in the Your Shopping Cart page. Keep in mind, estimates are subject to change and are derived from your zip code and items currently in your shopping cart.


Shipments Outside the United States & Canada:

Please note that Canadian shipments may incur tariffs, taxes, customs and brokerage fees for which you are responsible. For information about rates for customs clearance into Canada visit www.UPS.com.

BABCOR.com DOES NOT PROCESS ORDERS WHICH REQUIRE INTERNATIONAL SHIPPING WITH THE FOLLOWING EXCEPTIONS:

  • CANADA
  • PUERTO RICO
  • VIRGIN ISLANDS

FOR COUNTRIES NOT LISTED ABOVE - WE WILL SHIP TO YOUR FREIGHT FORWARDER IN THE USA. Buyer’s from outside the United States may use their own Freight Forwarder’s USA address to facilitate the international shipping needs. If you choose to ship via a Freight Forwarder, simply provide their ship to address on your online order form, and that address is what will be used in processing the USA portion of your freight costs. We unfortunately do not know, and thus cannot arrange a freight forwarder that can best serve your needs.

For more information please call us at: 888-321-2248


Returning Merchandise

Returns can only be accepted within thirty (30) days of the delivery date.


All product shipped by BABCOR are guaranteed for quality. If a quality issue arises call BABCOR for instructions. Occasionally a few items may be defective in a case, and samples of the problem may be required to receive the proper refund.


If you have ordered or received an item that is incorrect or inappropriate for your intended use, a return may be possible if the items are completely unused, in the original packaging and in factory fresh saleable condition. Partial cases or items that have been repacked are not returnable as they are not resalable. A 20% re-stocking fee applies for this type of return. Please call for preauthorization for a refund or exchange, and to return at your shipping expense. A refund or credit will be issued to your credit card used for the transaction.

Returns can not be accepted for close-out items.

Write the Return Authorization Number/Order Number on the outside of the package.
Send the item back to BABCOR; Click here for complete contact information.


Product Dimensions

Many items are named by their dimensions. The order in which the dimensions appear will depend on the product category. Here are some popular examples:

  • Boxes (L x W x H)

  • Bags (W x L)

  • Tissue (L x W)


What is "Mil" Strength?

A "mil" is a unit of thickness equal to one thousandth of an inch. Thus, a 2 mil bag would be .002 inches thick.


Custom Printed Products

BABCOR.com can provide custom printing on all of your bags, boxes, and tissue needs. We can help design and produce professional packaging materials to give your business a professional look that your customers will appreciate and you will benefit in having your store name exposed to additional customers.

About 60% of our business is in custom sizes, colors, and prints of bags, boxes, tissue, gift wrap and other accessories.

To learn more about custom options please click here.


Custom Order Changes and Cancellation Policy

We will make every effort to make changes after an order is placed but it may be too late in the process. If you need to make a change please call as soon as possible and we will do our best to accommodate your request. In the event of a change additional costs of materials, art, plates, machine time and labor already used to will be billed at to the customer. Cancelling an order is not possible after an order has begun production. Cancellation costs will be the Customer's financial responsibility for all pre-production completed artwork, production preparation charges, dies, plates, press or production set-up time, raw or finished materials acquired or other costs associated with the order. Cancellation costs can be significant and up to the agreed upon price of the product if completely finished.


Custom order Lead Times

Lead times vary greatly depending on a number of factors. If you need items to arrive by a certain date we will do our best to accommodate that date. Lead times to get the finished product are estimates and not a guarantees since as actual production and shipping times can vary depending on circumstances or conditions that were not present when the order was placed or things that are out of our control such as weather or delays in transit. If you need an order to arrive by a certain date (such as for an event) please have that date incorporated into the terms of sale so we can identify the order with the plant as having a date specific a drop-dead date. Orders are not scheduled until documents with specifications are completed, pricing is approved, all artwork, ink colors or draw downs and position layout proof approvals are acknowledged as approved, and upfront payments are received.


Print Limitations & Tolerances

Most of our printing is roll to roll Flexography or Post-Printed Hotstamping. We do many lower minimum Hot Stamping print orders in house and run larger orders at our manufacturing facilities either in the USA or in other countries, depending on the quantities and print requirements to that specific job. Print tolerances and abilities vary greatly and should be discussed prior to placing an order.


Over/Under Run Standards

Over and Under Runs are Industry Standard and usual with custom projects which means most any order will be subject to over-runs or under-runs resulting in more or less of a finished product. The customer is responsible for the cost of what is produced up to the actual amount produced as long as it doesn't exceed the over-under standards of that size order. Each manufacturing plant has different over and under-run policies and this information is available upon request and should be considered prior to ordering.


How to request a sample

Samples may be requested by contacting us by phone or email.  While most samples will be free of charge, some may have a cost to cover the item. Those requesting samples will be charged actual shipping and handling.